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Big Bang Award for Innovation - Customer facing
This award celebrates the ingenuity and entrepreneurship of utility employees who have brought forward game changing ideas to transform customer experience and customer engagement with utilities. Teams and individuals may be nominated. Utility company relationships with their customers have never been under more scrutiny. And at the same time, advances in technology are generating enormous opportunities to transform the ways in which customers interact with their utility providers. This award recognises the efforts of teams and individuals to harness that potential and innovate for enhanced customer experience and empowerment. The innovation could take a number of forms, for example via the transformation of work processes, product offering and technology platforms. The key criterion is the that the innovation must have significantly altered industry expectations around the way customer engage with their utilities and shifted the organisation’s ability to address key customer-centric challenges.
Big Bang Award for Innovation – Infrastructure
This award celebrates the ingenuity and entrepreneurship of utility employees who have brought forward game changing ideas to make their infrastructure smarter, more sustainable or more efficient. Teams and individuals may be nominated. The need to make our energy and water infrastructure fit for a smart, low carbon future is increasingly in the public eye and utility companies are striving to ensure that investment decision incorporate the right technologies, the right flexibility and the right intelligence to ensure assets do not become stranded, and customer enjoy increasing levels of value in return for the contributions they make through their bills. This award recognises the efforts of teams and individuals to innovate to ensure that their organisation’s infrastructure can answer the challenges of the future. This innovation might include transformation of working processes, automation or the application of emerging technologies in novel ways. They key criterion is the that the innovation must have significantly altered industry expectations around the way critical infrastructure performs and shifted the organisation’s ability to address key challenges relating to it assets.
Constellation Award for Collaboration with Customers
This award celebrates the success of a utility company/team in building strong links with their customer communities for mutual benefit. This is a team award. The services utility companies provide to domestic and non-domestic customers are fundamental to our health, comfort and national prosperity. Yet in providing these services, utilities must often intrude into communities, causing temporary disruption and inconveniences. It is also well-known that the utilities industry as a whole is struggling to lift its levels of public trust. It is therefore vital that we recognise and applaud the hard work which many teams put into building bridges with customer communities, collaborating with groups and individuals to minimise the disruption caused by essential works, improve trust and create customer engagement which goes beyond the transactional.
Data Demon Award
This award celebrates the contribution of data scientists and analysts to empowering modern utilities in the information age. This is a team award which recognises the impact a particular data initiative has led to improved business efficiency/competitiveness/customer experience. As connected devices proliferate – both in the arena of consumer technology and in industrial systems – the success of the modern utility increasingly relies on the insight and intelligence which data professionals extract from the sea of information they capture. This award recognises the crucial importance of talented data teams to the success of utilities today and tomorrow.
Health & Safety Champion - Individual
This award recognises an individual for their contributions to promoting health and safety in the workplace. Commitment to health and safety is a fundamental building block of a successful utility business. But building and maintaining a strong health and safety culture can be tough and requires champions in the workplace who lead by example and guard against complacency. Successful entries to this award will demonstrate how an individual has influenced others and changed health and safety performance for the better using their own initiative and passion.
Constellation Award for Utilities Collaboration
This award celebrates the benefits of building strong collaborative relationships between utility companies and their suppliers. This is a team award. A chain is only as strong as its weakest link. It is therefore fundamentally important for utilities who aspire to provide reliable, high quality services to their customers have confidence in their supply chain partners and maintain strong working relationships with the companies who make their own service ambitions achievable. As utilities increasingly look to find efficiencies or build capability through partnering with trusted suppliers, these relationships become even more fundamental. This award aims to recognise collaborative working which displays best practice and can demonstrate benefits in the quality, efficiency and right-first-time delivery for consistently seamless customer experiences.
Culture Change Champion Award
Utilities companies are transforming. Strategies for the future lay less emphasis on traditional asset-driven concerns or unit price billing but increasingly focus on the delivery of customer experience and service innovation. Across all facets of utilities, from water through energy generation, distribution and supply, this trend is driving a need to adapt company culture, to change employee mindsets – especially in back office or engineering functions – and to create new, multi-skilled teams, often including disciplines which have previously been located in disparate parts of the organisation. This award recognizes the influence of a team or individual that has had an outstanding positive impact on this process of culture change in a utility company.
Guiding Star Award
Great up and coming talent deserves to be rewarded. But sometimes tomorrow’s leaders in the making need a helping hand to guide their decisions and provide inspiration or confidence. This award recognizes the contributions of a director or senior management level utilities leader who has gone above and beyond the call of duty to mentor rising stars, ensure their workplace presents equal opportunities to all and to act as an ambassador for the utilities industry, raising awareness of the career opportunities it can offer. This an individual award.
Health & Safety Champion - Initiative
This award recognises a health and safety initiative which has helped to strengthen a company’s performance against key metrics in an ingenious or especially perceptive way. Commitment to health and safety is a fundamental building block for a successful utility business. But building and maintaining a strong health and safety culture can be tough and companies must continue to be inventive in maintaining focus and finding new ways to avoid complacency and motivate employees to be mindful of the hazards which could impact themselves, colleagues and customers.
Hero Award - Individual
This award celebrates the dedication of an individual who has gone above and beyond the call of duty to make a real difference to customers/colleagues/the business/the industry. The impressive commitment of utility employees to putting others first in times of need constantly leads to incredible stories of daring-do, charity and compassion. This award celebrates those that have gone to outstanding lengths to benefit others.
Hero Award - Team
This award celebrates the dedication of a team which has gone above and beyond the call of duty to make a real difference to customers/colleagues/the business/the industry through working together effectively and proactively. The impressive commitment of utility employees to putting others first in times of need constantly leads to incredible stories of daring-do, charity and compassion. This award celebrates team who have gone to outstanding lengths to benefit others.
Rising Star Award
This award celebrates the talent and ambition of a junior employee or apprentice. With the utilities industry facing significant skills gaps, the importance of celebrating outstanding talent and encouraging rising stars to become tomorrow’s industry leaders has never been more important. This award will be nominated to an individual who can demonstrate outstanding promise, a passion for their work and ambition to succeed.
Shooting Star Award
This award highlights those who have recently made remarkable strides in their career through demonstrating outstanding work and understanding of business needs. In order to retain talented individuals within the utilities sector, it is vital we give recognition to individuals who are excelling and growing professionally within the industry. This award will recognise an individual who can demonstrate rapid progress towards their career goals as well as outstanding ability and passion for their work.
Supernova Award For Long Service
This award celebrates the long service and of an employee who has dedicated their career to utilities and who has continued, over the years, to give back to their company, their industry and the communities it serves. With a significant proportion of the UK’s utility workforce set to retire in the next few years, it is time to recognise and thank long serving individuals for their efforts and to hold up their achievements and work-ethics as exemplars for the next generation.