For each category you will find a summary of the award and the questions that you will be asked to complete on the entry form. Once you have prepared your answers please click on the enter now button. There is no limit to the number of categories you can enter and multiple categories can be submitted on the same submission.
Standard entry: £75 +VAT per submissionPlease ensure your entry is submitted by 3 March 2017. Price is calculated per entry.
Before submitting your entry please read the full terms and conditions. Please note that by submitting an entry to the awards you agree to your organisation being represented at the awards ceremony, if you are shortlisted, on Friday 23 June 2017. Please note that additional charges apply to attend the awards.
Standard entry: £75 +VAT per submission
Big Bang Award for Innovation
This award celebrates the
ingenuity and entrepreneurialism of utility employees who have brought forward
game changing ideas for their company and industry. Teams and individuals may
be nominated. As utilities grapple with changing approaches to regulation,
rising customer expectations, rapid technology developments and increasingly
urgent environmental pressures the need for innovation is acute. This award
recognises innovation in all business functions within a utility company, from
service and customer engagement ideas to new business processes and operational
technology developments. The key criterion is that the innovation must have
significantly altered an industry standard approach with significant positive
results – or that it can legitimately be expected to do so soon.
Constellation Award for collaborative work with a customer community
This award celebrates the success of a utility company/team in building strong links with their customer communities for mutual benefit. This is a team award. The services utility companies provide to domestic and non-domestic customers are fundamental to our health, comfort and national prosperity. Yet in providing these services, utilities must often intrude into communities, causing temporary disruption and inconveniences. It is also well-known that the utilities industry as a whole is struggling to lift its levels of public trust. It is therefore vital that we recognise and applaud the hard work which many teams put in to building bridges with customer communities, collaborating with groups and individuals to minimise the disruption caused by essential works, improve trust and create customer engagement which goes beyond the transactional.
Constellation Award for collaborative work with education
This award celebrates the benefits of building strong collaborative relationships between utility companies and schools or other educational institutions. This is a team award. With rapidly developing technology and customer expectations, the utilities sector arguably faces some of the biggest challenges of all engineering-based industries. The current workforce is aging; meaning many thousands of skilled individuals will exit the workplace within the decade. Meanwhile, there are too few young people choosing science technology and maths subjects at GCSE, A level and university and engineering apprenticeships face a constant challenge in updating their course content to reflect the new skills associated with renewable and decentralised technologies as well as service provision. Knowing this, it is essential that utility companies continue to invest time and resource in building relationships with schools and education, highlighting opportunities in the sector to the next generation and giving input to curriculum development and delivery.
Constellation Awards for collaborative work with a supplier
This award celebrates the benefits of building strong collaborative relationships between utility companies and their suppliers. This is a team award. A chain is only as strong as its weakest link. It is therefore fundamentally important for utilities who aspire to provide reliable, high quality services to their customers that they have confidence in their supply chain and maintain strong working relationships with the companies who make their own services possible. As utilities increasingly look to find efficiencies through outsourcing to trusted suppliers these relationships become even more fundamental and so we must recognise instances where collaborative working between a utility company and a supplier demonstrated best practice in the management on quality, efficiency and right-first-time delivery for a consistently seamless customer experience.
Customer culture award
This award will recognise a team which has worked together to deliver outstanding results through unstinting customer focus. This award is open to teams in all departments in utility companies, not only those with customer facing roles. Whether in the HR team that keeps the workforce running, the emergency callout team that reconnects customers, or the call centre team that handles those tricky contacts, the importance of putting customers at the heart of operations should be the driving force behind utility company performance. Our judges will want to know:
Data Demon Award
This award celebrates the contribution of data scientists and analysts to empowering modern utilities in the information age. This is a team award which recognises the impact a particular data initiative has had to business efficiency, effectiveness and customer experience. As connected devices proliferate – both in the arena of consumer technology and in industrial systems – the success of the modern utility increasingly relies on the insight and intelligence which data professionals extract from the sea of information they capture.
Health and Safety Champion - Initiative
This award recognises a health and safety initiative which has help to strengthen a company’s performance against key metrics in an ingenious or especially perceptive way. Commitment to health and safety is a fundamental building block of a successful utility business. But building and maintaining a strong health and safety culture can be tough and companies must continue to be inventive in finding ways to avoid complacency and motivate employees to be mindful of the hazards to health and safety in their workplace for themselves, and colleagues.
Health and Safety Champion - Individual
This award recognises an individual for their contributions to promoting health and safety in the workplace. Commitment to health and safety is a fundamental building block of a successful utility business. But building and maintaining a strong health and safety culture can be tough and requires champions in the workplace who lead by example and guard against complacency.
Hero Award - Individual
This award celebrates the dedication of an individual who has gone above and beyond the call of duty to make a real difference to customers/colleagues/the business/the industry. The impressive commitment of utility employees to putting others first in times of need constantly leads to incredible stories of daring-do, charity and compassion.
Hero Award - Team
This award celebrates the dedication of a team which has gone above and beyond the call of duty to make a real difference to customers/colleagues/the business/the industry through working together effectively. The impressive commitment of utility employees to putting others first in times of need constantly leads to incredible stories of daring-do, charity and compassion.
Rising Star Award
This award celebrates the talent and ambition of a junior employee or apprentice. With the utilities industry facing significant skills gaps, the importance of celebrating outstanding talent and encouraging rising stars to become tomorrow’s industry leaders has never been more important.
Shooting Star Award
This award highlights those who have recently made remarkable strides in their career through demonstrating outstanding work and understanding of business needs. In order to retain talented individuals within the utilities sector, it is vital we give recognition to individuals who are excelling and growing professionally within the industry.
Supernova Award for Long Service
This award celebrates the long service and of an employee who has dedicated their career to utilities and who has continued, over the years, to give back to their company, their industry and the communities it serves. With a significant proportion of the UK’s utility workforce set to retire in the next few years, it is time to recognise and thank long serving individuals for their efforts and to hold up their achievements and work-ethics as exemplars for the next generation.